The telephone information and assistance concept involves a centralized point of contact where seniors and people with disabilities can access information about their mobility options. The toll-free service would seek to provide:
- Individual mobility assessments
- Personalized transportation information and trip planning
- Customer follow-up to gather feedback regarding transportation needs and services
A feasibility assessment concluded that telephone information and assistance should be explored further in the context of a regional network of call centers. Under our New Freedom Cycle 3 grant, we are pursuing creation of a network of Mobility Information & Assistance call centers located at partner agencies that serve seniors and people with disabilities.