A mobility ambassadors assisting passengers with route information
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Mobility Ambassadors

Mobility Ambassadors are volunteers who help older adults and people with disabilities with many transportation-related issues, including planning a trip using public transit, finding a driver safety class, and learning about alternatives to driving, such as community shuttles. Ambassadors can also give educational presentations, conduct group and one-on-one rider training, and organize group trips on transit to interesting destinations.

The Mobility Ambassador program was created to help older adults and people with disabilities stay safe and connected to their communities, thereby reducing isolation and depression which can be caused by limited mobility. This program can benefit older adults and people with disabilities at all levels of varying mobility. For those that prefer to drive most places, this program provides a "Plan B" for getting around when driving is no longer the best option.

Would you like to become a Mobility Ambassador?


What does a Mobility Ambassador do?

Ambassadors work one-on-one with seniors and people with disabilities to help them understand their transit options.  You might show someone how to use the SamTrans route map and schedules, plan which bus stops to use, where to transfer, what fare to pay, and then ride the bus with them a few times until they feel comfortable and confident. You might also visit senior centers, to teach people how to plan trips, and provide outreach at special events.  Or you could be organizing small group field trips on the bus to special local destinations.

Can anyone be a Mobility Ambassador? 

Our Mobility Ambassador volunteers come from a cross section of age, experience, and occupation.  After completing the interview and background checking process, volunteers participate in a comprehensive Mobility Ambassador training program to provide the best assistance possible. Many of our Ambassadors have been with us since the program's beginning. They find the work rewarding, and know that their efforts have made a tremendous difference in helping people stay independent and mobile.

The ideal Ambassador is friendly, responsible, patient, self-motivated and dedicated to helping others gain mobility independence. You must be at least 18 years old, have an email account and commit to six months in the program with an average of sixteen volunteer hours each month.  You will also attend regular bimonthly or quarterly meetings and continuing education sessions. As an Ambassador, you will be given a free SamTrans monthly bus pass to use whenever you ride the bus.

What if I'm not a SamTrans “expert,” but I still want to volunteer? 

All volunteers must attend the Mobility Ambassador training, so experience is a plus, but not necessary.  Even if you are a regular rider, you will learn how to teach others to ride public transit safely, as safety is our primary goal.

How do I apply?

For information or to get an application, call Jean Conger at 650-508-6362, or email ambassador@samtrans.com


How it Works

If you are interested in connecting with a Mobility Ambassador you can start by following these simple steps:

  1. Contact the Mobility Ambassador program by doing one of the following:
  2. A trained volunteer Mobility Ambassador will contact you to schedule a one-on-one in-person consultation and will ask a few questions about where you are interested in going, and your experience with public transportation. This will help in the planning of your trip.

  3. Attend the consultation with the Mobility Ambassador at the scheduled time, and field training if needed.

All consultations will be held at a Senior Center convenient to your home. Field training locations vary according to your needs. Participating senior centers are listed below.


Participating Senior Centers:

Doelger Senior Center
101 Lake Merced Boulevard
Daly City

Twin Pines Senior & Community Center
20 Twin Pines Lane

Foster City Senior Wing
650 Shell Boulevard
Foster City

Little House
800 Middle Avenue
Menlo Park
Menlo Park Senior Center
100 Terminal Avenue
Menlo Park
Fair Oaks Adult Activity Center
2600 Middlefield Road
Redwood City

Veterans Memorial Senior Center
1455 Madison Avenue
Redwood City
San Carlos Adult Community Center
601 Chestnut Street
San Carlos

Martin Luther King Senior Center
725 Monte Diablo
San Mateo
San Mateo Senior Center
2645 Alameda de Las Pulgas
San Mateo

If you are interested in becoming a volunteer Mobility Ambassador, please contact Jean Conger at ambassadors@samtrans.com or 650-508-6362.

picture of mobility ambassadors